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Privacy Policy

 

About This Policy:

Apex Roofing uses SMS/text messaging to communicate with customers regarding roofing estimates, appointment scheduling, project updates, billing notifications, customer support, and follow-up communications. This SMS Privacy Policy explains how we collect, use, store, and protect your information when you opt in to receive text messages from us.

No personally identifiable information will be shared with third parties or affiliates for marketing purposes.

Information We Collect:

We may collect the following personal information from customers and website visitors:

  • Name
  • Phone number
  • Email address
  • Property address
  • Project details and service history
  • Communication preferences

How We Collect Information:

We may collect your information through:

  • Website contact forms (where applicable, with SMS consent)
  • Estimate request forms
  • Phone calls
  • SMS/text message communications
  • Email correspondence
  • In-person consultations
  • Customer relationship management platforms such as Leap CRM

By providing your mobile phone number through our website or other communication channels and agreeing to receive text messages, you consent to receive SMS communications from Apex Roofing related to your inquiry or services. No personally identifiable information will be shared with third parties or affiliates for marketing purposes.

How We Use Your Information:

We use your information solely for business and customer service purposes, including:

  • Sending appointment confirmations and reminders
  • Providing roofing estimate updates
  • Communicating project progress and scheduling
  • Responding to customer inquiries
  • Sending follow-up messages and feedback requests
  • Delivering important service-related notifications

We do not sell, rent, or share your personal information with third-party marketers for advertising purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes.

How We Store & Protect Your Information:

Your information may be securely stored within our internal company systems and trusted third-party service providers, including Leap CRM and SMS communication platforms used to manage customer communications.

We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, or misuse.

Third-Party Service Providers:

We may use third-party platforms and software providers to assist with customer communication and data management. These providers are authorized to use your information only as necessary to provide services on our behalf and are expected to maintain appropriate data security standards.

How to Access, Update, or Remove Your Information:

You may request to review, update, correct, or delete your personal information at any time by contacting us:

SMS Opt-Out Instructions:

You may opt out of SMS communications at any time by replying STOP to any text message received from Apex Roofing. After opting out, you will receive a confirmation message and no further SMS messages will be sent unless you opt back in.

For assistance, reply HELP to any text message or contact us directly at (434) 443-7663 or Contact@ApexRoofingVA.com.

Message and data rates may apply depending on your mobile carrier and service plan.

Message Frequency & Carrier Notice:

Message frequency may vary depending on your project status and communication needs. Customers may receive up to 5 text messages per month.

Wireless carriers are not responsible for delayed or undelivered messages.

Policy Updates:

Apex Roofing reserves the right to update or modify this SMS Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

Contact Information:

If you have questions regarding this Privacy Policy or our SMS communications, please contact:

Contact@ApexRoofingVA.com
Phone: (434) 443-7663